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Return Policy

 

Sticky Genetics Return Policy 

At Sticky Genetics, we are committed to providing the best experience for our customers. Our return policy is designed to ensure transparency, quality, and customer satisfaction while maintaining clear boundaries regarding our responsibilities.

Lost Items in Transit

If your order is reported as missing during transit, we will work with you to resolve the situation. We offer replacement items for missing orders, provided you can submit validating information to help us verify the details of the order. This may include tracking information, communication from the carrier, or other relevant documentation. Please contact our customer support team with this information so we can initiate the replacement process.

Our Responsibilities

  • Quality Control: We take great care to ensure that all items are inspected and properly packaged before shipping. You can be assured that the product quality and packaging meet our strict standards.

  • Order Accuracy: We process all orders promptly and accurately, as they are received. Once shipped, our responsibility lies in ensuring the correct items are sent out, and we do everything possible to ensure no errors occur in the fulfillment process.

Exclusions

  • Beyond Our Control: We are not responsible for issues that arise outside of our control, such as delays, damages, or lost items caused by the shipping carrier, weather conditions, or incorrect delivery information provided by the customer.

  • No Refunds for Non-Delivery: In the event that an item is lost in transit and validation is not provided, we are unable to offer a refund, only a replacement under qualifying circumstances.

Access to Order Information

  • Public Record: All information related to invoices and orders is considered public record. If you need any copies of your order details, invoices, or shipment information, we are happy to provide them upon request, within reasonable limits.

 

Damaged Goods

At Sticky Genetics, we are committed to ensuring the highest quality and customer satisfaction. If you receive damaged goods, we will work with you to make it right.

Our Process:

  1. Notification: Please contact us within 14 days of receiving your order.

  2. Due Diligence: To process your return or replacement, we ask that you provide clear photos of the damaged items and packaging.

  3. Resolution: Once the damage is verified:

    • We will either replace the damaged goods at no additional cost to you, or

    • Offer a full refund if you are not satisfied with the replacement.

Your satisfaction is our priority, and we strive to resolve any issues quickly and efficiently.

For any questions, concerns, or to begin the process for a replacement, please contact our customer support team at [email protected]. We're here to help!

Thank you for choosing Sticky Genetics!

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Disclaimer The cannabis seeds available through our offerings are provided solely as souvenirs and for research purposes in accordance with the 2018 Farm Bill Act, which legalized the cultivation of industrial hemp with a THC content of no more than 0.3%. We do not sell cannabis seeds for the purpose of germination or cultivation. Any donation made to receive these seeds is strictly to cover the costs of supplies and to support further research and preservation efforts. IMPORTANT: By accepting these seeds, you acknowledge that you are solely responsible for understanding and complying with the laws and regulations of your local jurisdiction. We do not condone or encourage the violation of any local, state, or federal laws. We strongly advise against germination or cultivation of these seeds in regions where it is not legally permitted. These seeds are intended only for research and educational purposes to help preserve the species. It is critical that all individuals ensure they are in full compliance with the laws and regulations that govern their area. We explicitly do not support any illegal activities or the disregard for local laws, and we encourage all our customers to act responsibly and within the confines of their region’s legal framework. By receiving these seeds, you agree to use them solely as souvenirs or for research purposes and acknowledge that it is your responsibility to stay informed and abide by your local laws. Copyright © 2025-present Sticky Genetics, LLC. All rights reserved.